Customer Service Secret

Family: It was a great day and I am very tired, but all and all it was okay. We went to the zoo on Thursday (my 3yr old was finally feeling a bit better). It was a great day, a brown bear played peek-a-boo with us, we got to see a baby gorilla and other fun zoo stuff. Friday was just a day of funning around, and then date night. My husband and I went to a concert with some friends of ours. It was tons of fun and the theater (Sears Center - Hoffman Estates, IL) is really a nice place to go and is only 15 minutes from our house. But that is where all the fun ended, my 2yr old started getting sick and I was up with him from 11:30 till 2 or so, then back up again at 6:30am. It has become Murphy's law in my house that when mom goes out, the kids are up all night. It's not anyones fault, just my darn luck. I had a Lia Sophia party planned at my house that had to be canceled, my 2yr old seems to be better and we did get outside for awhile today, so hopefully we are back on the upward swing again.
My plan is to start the master cleanse on Monday, I will keep everyone up to date on my progress.

Secret of the day:
Secret Customer Service: Don't let this be your secret
Calling customer service these days if pretty hard to do. Customer service is said to be so important these days. So why is that it is so hard to find contact aka customer service information these day? Sure they will be happy to hand out a email address...
Check out this article from the Chicago Tribune, it says it all.

Calling customer service no longer a viable option

Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.
So the question is are we providing the best service to our customer when we they can't contact us????
I have experienced this many times, I have a question about an online only company and have been unable to find anything but email or help ticket type customer service. So I go through all the faq, still no answer. I finally give in and send an email and 1 or two things happen
1. I never receive a respone
2. They don't actually answer my question
at this point, I generally remove my relationship with that company.
So the secret in this bountiful online market world, give the customers a way to contact you, that doesn't involve a computer. You shouldn't get than many calls, but you will build confidence - it works for me!

Seven steps to remarkable customer service - Joel on Software

Customer Service – 8 Rules For Good Customer Service

Don't forget about those special dads in your life - Father's Day is coming.

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Secret to Success and update

Of course I'm going to do the update first. My son finally seems to be doing better. He ate three meals today without getting sick. We also made it outside for an hour to play, although I could tell the nights of no rest were catching up to him. The poor little guy didn't get to see David Cook win American Idol (first season I ever watched). So hopefully tomorrow will be a new day, with new challanges, like accepting the fact my younger child has allergies like me. I on the other hand had a very bad and negative day, nothing seemed to be doing right!!!

So here is a different look at some ideas about the secret to success.

Planning for success is about mapping out all the aspects of your life. Similar to a map, you need to define the following details: origin, destination, vehicle, backpack, landmarks, and route.

Origin: Who you are

A map has a starting point. Your origin is who you are right now. Most people when asked to introduce themselves would say, “Hi, I’m Jean and I am a 17-year old, senior highschool student.” It does not tell you about who Jean is; it only tells you her present preoccupation. To gain insights about yourself, you need to look closely at your beliefs, values, and principles aside from your economic, professional, cultural, and civil status. Moreover, you can also reflect on your experiences to give you insights on your good and not-so-good traits, skills, knowledge, strengths, and weaknesses.

Destination: A vision of who you want to be

“Who do want to be?” this is your vision. Now it is important that you know yourself so that you would have a clearer idea of who you want to be; and the things you want to change whether they are attitudes, habits, or points of view. If you hardly know yourself, then your vision and targets for the future would also be unclear. Your destination should cover all the aspects of your being: the physical, emotional, intellectual, and spiritual.

Vehicle: Your Mission

A vehicle is the means by which you can reach your destination. It can be analogized to your mission or vocation in life. To a great extent, your mission would depend on what you know about yourself.

Travel Bag: Your knowledge, skills, and attitude

Food, drinks, medicines, and other travelling necessities are contained in a bag. Applying this concept to your life map, you also bring with you certain knowledge, skills, and attitudes. These determine your competence and help you in attaining your vision. Given such, there is a need for you to assess what knowledge, skills, and attitudes you have at present and what you need to gain along the way. This two-fold assessment will give you insights on your landmarks or measures of success.

Landmarks and Route: S.M.A.R.T. objectives

Landmarks confirm if you are on the right track while the route determines the travel time. Thus, in planning out your life, you also need to have landmarks and a route. These landmarks are your measures of success. These measures must be specific, measurable, attainable, realistic, and time bound. Thus you cannot set two major landmarks such as earning a master’s degree and a doctorate degree within a period of three years, since the minimum number of years to complete a master’s degree is two years.

Anticipate Turns, Detours, and Potholes

The purpose of your life map is to minimize hasty and spur-of-the-moment decisions that can make you lose your way. But oftentimes our plans are modified along the way due to some inconveniences, delays, and other situations beyond our control. Like in any path, there are turns, detours, and potholes thus; we must anticipate them and adjust accordingly.

NLP

NLP is used effectively for everything from achieving professional success in your chosen career to improving the quality of inter-personal relationships.


Success with NLP

Don't forget it's time to start thinking about fathers day.

Digg - Facebook's new profile design is all about tabs

Digg - Facebook's new profile design is all about tabs

Secret Wednesday

We had a pretty uneventful day. We ran a few errands and had gymnastics. Although we did get the sad news that my neighbors uncle passed away, thats after finding out on Monday that a gentleman that my husband works with passed away on Sunday of a heart attack. This man was also the brother of my husband's partner, so my husband has been covering the store this week to help him out. I guess it's just a sad week around here.

So moving on.....

It's secret Wednesday, Share your secret ideas, tips here:
Let's see for me today (secret/funny story) - I'm sure most of you know this, but once you find something that your child gets attached to buy more and interchange them. For my oldest is was cloth diapers, he has to have atleast 3 to sleep at night. But for my younger one it's this dog seat belt pillow, when we first got it I had no idea what it was or what it was for, we only found out when my husband went to order another one. The funny part is that one day I washed one of the dogs in bleach (they are cream), which we do on occasion and low and behold my son could tell the difference between the two. They were both worn about the same amount, but from that day on he could tell the difference between the two and no one else could. Now of course one is much more worn than the other, but for awhile there I have not idea how he could tell. So I guess not all secrets work all the time.

Whats your secret or tip that works for you?



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Samples, Secrets and update

To start out, I have downloaded my Master Cleanse information and have made my "grocery list", unfortunately my son has a touch of a stomach bug (well I think he drank too much tub water, opps) and we will not be leaving the house today. Hopefully he will be better tomorrow and I can go get my supplies and get started. Check back tomorrow to get an update. We have plans this weekend and I really was looking forward to jump starting my weight loss.

Now back to the topics for today.

First off, I was reminded of a site that I have been a member of for over 5 years now, but have not taken advantage of on a regular basis. The site is startsampling.com it is a great site where you get samples of products and then return to give your opinion of them. You earn points for visiting the page, filling out opinion surveys and for contests. I have done this on and off for several years and have always received my samples and my points and they have always kept my account active with my points. I looked at my points today and had over 4000 and I hadn't been to the site in atleast 6 months. So I truly recommend this site for samples and maybe a couple extra prizes along the way. I have requested some samples and will be checking back regularly (hopefully) for more.

Now what are our secrets and information for today.

Six Secrets of Internet Home Buying - US News and World Report

May 6, 2008 ... How to get the most out of your online real estate search.

You Don't Know Jack About Firefox! [Software Tutorials] ·

Sample Secrets. Chapter 6, Tips, Tricks and Hacks. There are many subtle features hidden beneath the Firefox hood.

Windows Secrets

Here are some Windows XP Secrets for today.
Not sure how many of you are on XP, but this could be useful. We have 1 XP and 1 Vista at our house.

Top Story
Keep XP fresh until Windows 7 arrives
XP is an operating system with serious legs
Eight simple rules for keeping XP rejuvenated
Clear the clutter from XP's many cubbyholes

Wacky Web Week - This is just cool!!!!
Windows rocks! The OS plays a Who classic

I'm gonna try it.

I am going to do the 10day Master Cleanse. I have ordered the product and will do it once I have read the information. In my past life I did a cleanse that was given to me by my brother - who is very up on health and exercise. I lost 7 pounds, but as Raylen Sterling states in his sales pitch,

The Master Cleanse Is Not As Easy As Everyone Thinks

and I started to stray near the end of the cleanse. So this new book that helps make the cleanse easier sounds great to me. I am excited to finally decide on something and jump start my weight loss, which I plan to turn into a healthy lifestyle - I really hate the word diet and tend to eat worse when I am on one.

I Heard It Through the Diet Grapevine - New York Times

Dec 10, 2006 ... While popular diets and fasts come and go, “master cleanse” remains a perennial

Master Cleanse Lemonade Diet, Juice Fasting and Water Fasting

For some people, just losing weight will lower blood pressure and the master cleanse is great for weight loss

Detoxing the Body (Master Cleanse, Lemonade Diet, Fasting ...

I did the Master Cleanse (The Lemonade Diet) and within the first 3 days my gout was gone

So are you ready to check it out with me? Master Cleanse